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Quality Policy

At Interview Skills Coach, we are committed to providing exceptional interview skills coaching services to our clients. We are committed to utilising ISO 9001:2015 requirements and continually improving our coaching services to achieve customer satisfaction and excellence in interview skills coaching.  Our quality policy reflects our dedication to continuous improvement and customer satisfaction.

Customer Focus

We are committed to understanding and meeting the unique needs and expectations of our clients. By providing personalised and tailored interview skills coaching, we aim to enhance their interview performance and increase their chances of success.

 

Continuous Improvement

We strive for continuous improvement in our coaching methodologies, techniques, and processes. We regularly evaluate and enhance our services to ensure that we stay up-to-date with the latest industry trends and best practices. Our goal is to consistently deliver effective coaching that enables our clients to excel in their interviews.

 

Competency and Professional Development

We recognise the importance of having a highly skilled and knowledgeable coaching team. We invest in the ongoing development and training of our coaches to enhance their expertise in interview skills coaching. By staying abreast of the latest interview techniques and strategies, we ensure that our clients receive the most relevant and effective guidance.

 

Process Approach

We adopt a systematic approach to our coaching processes, adhering to established procedures and guidelines. Our coaching sessions are designed to address specific interview challenges and follow a structured framework. By employing a process-oriented approach, we maintain consistency and deliver high-quality coaching experiences.

 

Evidence-Based Coaching

We rely on evidence-based coaching methodologies, leveraging research and best practices in the field. Our coaches utilise proven techniques and strategies to assist clients in developing their interview skills. By incorporating scientific principles into our coaching, we provide reliable and effective support to our clients.

 

Ethical Conduct

We uphold the highest standards of ethical conduct in all our interactions. Our coaching services are provided with integrity, respect, and professionalism. We maintain confidentiality and protect the privacy of our clients, ensuring a safe and trusting environment.

 

Customer Feedback

We value the feedback and suggestions provided by our clients. We actively seek customer input to improve our services and address any concerns. By listening to our clients’ feedback, we can continuously enhance our coaching processes and meet their evolving needs.

 

This quality policy serves as a framework for establishing and reviewing our quality objectives. We are committed to utilising ISO 9001:2015 requirements and continually improving our coaching services to achieve customer satisfaction and excellence in interview skills coaching.

Signed:

Kevin O’Reilly  

Date: May 2023